Navigate to your settings by clicking your email in the top right corner of the Client Portal. Scroll down to the bottom of the settings page and click the Setup button underneath the Two Factor Authentication header.
Follow the instructions as prompted to successfully enable 2FA on your account!
At Thrive, we recommend the Google or Microsoft Authenticator App or a password manager service such as 1Password. All of these services are free and are available on the Apple, or Android, app stores.
Step 1: Click your email address in the top right corner of the HUB and select Account Settings from the dropdown menu.
Step 2: Scroll down to the bottom of the page and click the Setup button.
Step 3: A modal will appear with a QR code. Using the authenticator app you chose, scan this QR code to set up 2FA.
Step 4: Your authenticator app should now display a time-sensitive 6 digit code for that login. Enter that 6 digit code into the modal under the header Confirm TOTP.
(Be sure when setting up your authenticator account to keep a copy of the backup codes provided to you by Google. If for whatever reason you lose your device, you may need these codes to get in.)
Step 5: Your 2FA is set-up and should appear as the image below!
You will be required to enter your unique 2FA code when logging into the Client Portal. The most recent version of the code can be found in your authenticator app.
Please submit a new support ticket if you have any questions or if you lose access to your 2FA code. A Thrive Team member will be happy to assist you.