Please ensure you have had all relevant notification conversations with the affected employee(s) prior to sending the invitation(s).
If you scheduled an invitation for a Thrive user and need to cancel it, please follow the steps below:
1. Go to the Users tab in the left-hand menu.
2. Search the user whose scheduled invitation you need to cancel.
3. Click Edit under the user's name. A pop-up will appear that includes the scheduled invite date.
4. Click the DON'T SEND button and then scroll to the bottom of the page and click Save.
5. A notification that reads Changes saved will appear, and the user's Portal Status will show as Unactivated. This status means no invitation will be sent.
If you have any questions or require assistance, please submit a new support ticket.