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Knowledge base
ADP Customers
Clients New to Thrive
2
How to use all of the features in the Client Portal
How do I use the Talent Exchange feature?
Thrive Clients Who Have Synced with ADP
1
How to get the most out of your new ADP connection to the Client Portal
Using the Client Portal
2
How do I invite employees to Thrive?
How can I add my team to Thrive?
Client Portal FAQs
Dashboard
5
What do the Dashboard tiles mean?
Can I see more data and insights than what’s on the Dashboard?
What reports can I request?
I invited users to the portal. Why don't I see user data on the Dashboard?
Is the user feedback specific to my company?
Inviting Users
12
How do I invite a user?
How do I invite multiple users at once?
What is a User Profile?
What is a Welcome Package and which one do I select?
I have extra information to share when inviting a specific user or group of users. Where do I include this?
View all 12
Onsite Support
5
What is onsite support?
In which ways can you provide onsite support?
How much does onsite support cost?
What if I have an urgent onsite support request?
How can I request onsite support?
My Account
7
I forgot my Password. How do I reset it?
How do I activate my account?
How do I edit my account?
How do I change my email address?
What is Two Factor Authentication?
View all 7
Admin Members
3
How do I invite a Client Portal Admin?
Is there a maximum number of Client Portal Admins I can invite?
How do I remove a Client Portal Admin?
Client Portal Guide
Client Portal Guide (PDF)
1
Client Portal Guide
Thrive HR Resource Bank
Thrive HR Resource Bank
1
What are the Thrive HR resources?
Termination Meeting
3
Preparing for termination - individuals
Preparing for termination - multiple people
Preparing for termination - tips
Post Termination
4
Post termination communication
Post termination - team email template
Post termination - stakeholder email template
Minimizing disruption
Survivors Guilt
1
Dealing with survivors guilt
References
2
LinkedIn references
Reference templates
Resources
1
Resources
